Frequently Asked Questions

Not yet, unfortunately.  Currently the only place you can buy Looms is where you are – our website!

Currently we offer free shipping in the US!  Delivery to other countries incurs a delivery fee.

Yes we do.  We know how busy this period can be and we don’t want you worrying about rushing to return your slippers.  Slippers that are bought in December can be returned until 15 January.

Yes.  We offer a 30 day return policy.  Please see this policy here.

We sure do!  Do yourself and a friend a favour by introducing them to the best slippers going round.  See the details of our offer here.

Please read our articles on Australian Shearling wool, Mediterranean cork and natural rubber.

We sure do, please read our privacy policy here.  This policy is written in plain english and is up to date.

There is an unsubscribe button in the footer of all emails.  If you can’t find it, please contact us here.

Don’t worry, the perpetrator will found and fired!  We joke, but we are sorry to hear that.  Please get in touch with us here and we will get you a new pair that is up to our high standards.

They sure are!  Please use our sizing guide on our product pages to make sure you get the perfect fit.

Not really. Looms have a relaxed fit with the sole made up of spongy soft woollen felt and natural cork.

Please do!

Please use our sizing charts that are on our product pages.  Hopefully this answers most of your questions.  If you still want to know more information, please contact us here.  Looms fit true to size so if like a roomier fit with your slippers please go a size up.

Depends on how wide they are!  Unhelpful comments aside, most people will be fine with their normal shoe size. However, if you require a particularly wide fit please go up by a size or two.
 Please consult our sizing guide on our product pages and if any questions remain please contact us.

Great news!  To use your discount code, please add the item(s) to your cart and enter it during the checkout process.  Discount codes can only be used on full price items.

Absolutely!  We know how exciting and reassuring this can be!  Please click the tracking link in your fulfilment confirmation email for this functionality.

Hmm, this is odd but it does happen on rare occasions.  Please check your spam/junk folder and if it isn’t there, please get in touch with us here and we’ll sort it out. Often the cause is typos during the checkout process.

We recognise this unsettling.  Please get in touch with us here and we’ll sort it.

Impulse purchase?  Not quite sure yet?  No worries!  If you need to cancel we can do this before you order has been despatched – so please get in touch with us quickly! If your Looms are already zipping their way to you – we encourage you to give them a try.  Before you make up your mind, remember your life pre Looms and how dull and colorless it was.  If for some outrageous reason you still don’t want them then please consult our return policy!

Absolutely.  Our website is ssl encrypted for security.

We suggest cleaning your Looms with a damp cloth should they need it. They should not go in a washing machine. Given the natural wool fibers they are far more odour resistant than synthetic slippers so there is seldom the need to clean or care for them.

Yes they are. Looms are designed so that your foot is at the same height from toe to heel. This assists with your gait and posture when walking in your Looms.